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IT Operations Team Lead

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportInformation technologyOperations consultingPosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about leading and mentoring a team of Level 1 Service Desk Engineers while ensuring a seamless customer experience in IT support. The impact of this position is significant, as it involves managing service desk operations, optimizing platforms, and driving innovation to enhance customer satisfaction. The team values collaboration and supports each other in a vibrant and forward-thinking environment where contributions are recognized and growth is encouraged.

You'll be responsible for

👥

Leading and mentoring team

Manage Level 1 Service Desk Engineers, foster collaboration, and act as primary escalation point for complex issues.
🛠️

Service desk operations

Monitor ticket queues, prioritise workloads, and ensure timely resolution aligned with SLAs.
📊

Platform optimisation

Administer HALO platform, implement automated workflows, and leverage analytics for continuous improvement.

What we're looking for

🧑‍💻

IT operations leadership experience

7–8 years in IT support with 2+ years in leadership roles.

View fit

🔧

Technical troubleshooting skills

Strong skills in Windows OS, Microsoft 365, and IT security.

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📊

Platform proficiency

Hands-on experience with AV conferencing tools and ITSM platforms.

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Meet the team

About the company

View your fit

0 of 5 criteria met
IT operations leadership experience
7–8 years in IT support with 2+ years in leadership roles.

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Technical troubleshooting skills
Strong skills in Windows OS, Microsoft 365, and IT security.

View

Platform proficiency
Hands-on experience with AV conferencing tools and ITSM platforms.

View

Mobile and device support expertise
Skilled in supporting iOS/Android devices and system integrations.

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Process and customer focus
Excellent communication skills to simplify technical issues.

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