This job is about providing essential IT support as an Operations Officer (Senior Helpdesk) within a collaborative team. Your contributions will help meet the growing demands for IT support, ensuring that internal stakeholders receive timely and effective solutions. The team values a culture of collaboration and continuous improvement, creating a supportive environment for personal and professional growth.
You'll be responsible for
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Installing and configuring IT systems
Install and configure computer hardware, software, systems, servers, networks, printers, and scanners to ensure operational efficiency.🔧
Monitoring and maintaining systems
Monitor and maintain computer systems and networks to ensure they operate smoothly and efficiently.📞
Providing technical assistance
Respond in a timely manner to all service issue requests and provide technical assistance support in person or over the phone.