Fraser Coast Regional Council16 jobs

IT Support Officer

Mid levelFull-timeOfficeHervey Bay QLD 4655, AustraliaCustomer service and supportInformation technologyIT supportPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The IT Support Officer position at Fraser Coast Regional Council is all about providing exceptional technical support to internal customers. This job plays a crucial role in ensuring that the organisation runs smoothly by addressing hardware and software issues, managing user permissions, and training staff on Microsoft products. The team thrives on collaboration and values each member's unique contributions to build better communities together.

You'll be responsible for

🔍

Diagnosing technical problems

Providing first and second level diagnostic of hardware and software technical problems.
🔑

Managing user permissions

Managing corporate systems and network user permissions.
⏳

Prioritising support requests

Prioritising user support requests to ensure timely assistance.

Skills you'll need

🛠️

Technical support

Providing first and second level technical support to internal customers throughout the organisation.
💻

Microsoft products expertise

Training internal users and providing advice in the use of Microsoft products.
📋

Asset management

Ensuring equipment is correctly assigned and maintaining the asset register.

Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in IT support
Demonstrated experience providing first and second level technical support.

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Hardware and software troubleshooting skills
Proven ability to diagnose and resolve technical problems.

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Knowledge of Microsoft products
Experience training users on Microsoft software applications.

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Asset management experience
Experience maintaining an asset register and managing equipment assignments.

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User support prioritization skills
Ability to effectively prioritize and manage user support requests.

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