About the job
As an IT Service Delivery Analyst, you'll play a vital role in ensuring the reliable, secure, and efficient delivery of technology services that support Australia's payments ecosystem. Your contributions will enhance operational resilience and deliver exceptional service outcomes, all while collaborating with a passionate team that values innovation and continuous improvement. Join a workplace that encourages big ideas and fosters a culture of fun, friendships, and flexibility.
You'll be responsible for
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Monitoring service performance
Monitoring and reporting on technology service performance, ensuring agreed service levels are achieved and operational risks are proactively managed.🚨
Coordinating major incidents
Coordinating major incidents from identification through to resolution, driving stakeholder communications, recovery activities and post-incident reviews.🔄
Supporting change management
Supporting end-to-end change management processes, ensuring technology changes are assessed, governed and implemented with minimal business disruption.Key criteria
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IT service delivery experience
Demonstrated experience in IT Service Delivery within structured environments.View
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IT Service Management knowledge
Strong understanding of ITSM practices like Incident and Change Management.View
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Data analysis skills
Proven ability to analyze service performance and identify trends.View
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