IT Service Desk Analyst FT - South Brisbane
About the job
The IT Service Desk Analyst job at Icon Group is an exciting opportunity for early-career customer support professionals to grow their careers in IT support. This position plays a vital role in enhancing technology operations within a global private healthcare organization, contributing to meaningful work that positively impacts lives. The team thrives in a supportive environment that values innovation, learning, and customer experience.
You'll be responsible for
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Providing first contact support
Offering initial assistance for incoming incidents and service requests through various channels, ensuring timely resolution for end-users.🖥️
Using remote tools for troubleshooting
Employing diagnostic utilities to aid in resolving technical issues and fulfilling service requests.⏰
Participating in IT on-call support
Being part of the on-call roster to provide after-hours assistance, ensuring continuity of support for critical systems.Key criteria
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Customer service experience (1+ year)
Demonstrated experience in customer service or support roles.View
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IT hardware and software knowledge
Working knowledge of common IT hardware and software applications.View
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Effective communication skills
Strong verbal and written communication for user support.View
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