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IT Service Desk Analyst FT - South Brisbane

JuniorFull-timeOfficeBrisbane QLD, AustraliaPosted 4 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The IT Service Desk Analyst job at Icon Group is an exciting opportunity for early-career customer support professionals to grow their careers in IT support. This position plays a vital role in enhancing technology operations within a global private healthcare organization, contributing to meaningful work that positively impacts lives. The team thrives in a supportive environment that values innovation, learning, and customer experience.

Meet the team

About the company

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You'll be responsible for

📞

Providing first contact support

Offering initial assistance for incoming incidents and service requests through various channels, ensuring timely resolution for end-users.
🖥️

Using remote tools for troubleshooting

Employing diagnostic utilities to aid in resolving technical issues and fulfilling service requests.
⏰

Participating in IT on-call support

Being part of the on-call roster to provide after-hours assistance, ensuring continuity of support for critical systems.

Key criteria

💻

Customer service experience (1+ year)

Demonstrated experience in customer service or support roles.

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🛠️

IT hardware and software knowledge

Working knowledge of common IT hardware and software applications.

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📞

Effective communication skills

Strong verbal and written communication for user support.

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A meaningful career starts with a match

Apply on Icon Group
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience (1+ year)
Demonstrated experience in customer service or support roles.

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IT hardware and software knowledge
Working knowledge of common IT hardware and software applications.

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Effective communication skills
Strong verbal and written communication for user support.

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Adaptability in fast-paced environments
Ability to thrive and solve problems in dynamic settings.

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Commitment to continuous learning
Desire to grow IT skills and contribute to improvement initiatives.

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