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IT Service Desk Analyst FT - South Brisbane

JuniorFull-timeOfficeBrisbane QLD, AustraliaPosted 8 months agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

The IT Service Desk Analyst job at Icon Group is an exciting opportunity for early-career customer support professionals to grow their careers in IT support. This position plays a vital role in enhancing technology operations within a global private healthcare organization, contributing to meaningful work that positively impacts lives. The team thrives in a supportive environment that values innovation, learning, and customer experience.

You'll be responsible for

📞

Providing first contact support

Offering initial assistance for incoming incidents and service requests through various channels, ensuring timely resolution for end-users.
🖥️

Using remote tools for troubleshooting

Employing diagnostic utilities to aid in resolving technical issues and fulfilling service requests.
⏰

Participating in IT on-call support

Being part of the on-call roster to provide after-hours assistance, ensuring continuity of support for critical systems.

Key criteria

💻

Customer service experience (1+ year)

Demonstrated experience in customer service or support roles.

View

🛠️

IT hardware and software knowledge

Working knowledge of common IT hardware and software applications.

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📞

Effective communication skills

Strong verbal and written communication for user support.

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View more

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5 criteria for this job
Customer service experience (1+ year)
Demonstrated experience in customer service or support roles.

View

IT hardware and software knowledge
Working knowledge of common IT hardware and software applications.

View

Effective communication skills
Strong verbal and written communication for user support.

View

Adaptability in fast-paced environments
Ability to thrive and solve problems in dynamic settings.

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Commitment to continuous learning
Desire to grow IT skills and contribute to improvement initiatives.

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