Queensland Government
JuniorMid levelFull-timeOffice11 University Dr, Mount Helen VIC 3350, AustraliaCustomer service and supportInformation technologyIT supportPosted 4 days ago
View your fit0 of 9 criteria met
About the job
This job is about building a career in IT Service Management while making a meaningful difference in the lives of customers. By joining the dynamic team in Ballarat, you will have the opportunity to engage in core service management activities and collaborate with technical teams to ensure smooth IT operations. The team values effective communication and teamwork, creating an environment where everyone can thrive together.
You'll be responsible for
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Performing core service management activities
Engaging in Incident Management, Problem Management, Service Request Management, Change Enablement, and Monitoring & Event Management to ensure smooth IT operations.📞
Acting as the first point of contact for customers
Providing outstanding support and communication through all interactions to enhance customer satisfaction.🤝
Collaborating with technical teams
Working closely with technical teams to resolve issues and ensure seamless IT operations.What we're looking for
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Exceptional customer service skills
Demonstrated ability to provide outstanding support and communication.View fit
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IT Service Management experience
Proven experience with ITIL and ServiceNow in IT operations.View fit
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Team collaboration skills
Experience working effectively in team environments.View fit
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