About the job
As an IT Service Support professional at Built, you will play a vital role in providing hardware and software support that meets the needs of users and the business. Your work will directly contribute to a healthy and productive work environment, ensuring that everyone can thrive. The team values a proactive approach, where each member is encouraged to take initiative and collaborate to solve challenges.
You'll be responsible for
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Resolving service desk tickets
Addressing and resolving user issues reported through the service desk.💬
Providing customer support
Offering direct assistance to users via phone, email, and instant messaging.🖥️
Deploying computer images
Assisting in the setup and deployment of computer images for users.Key criteria
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IT support experience
Demonstrated experience providing hardware and software support.View
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Onboarding and offboarding expertise
Experience managing onboarding and offboarding processes for staff.View
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Technical skills in Microsoft tools
Proficiency with Microsoft O365, Intune, and Windows support.View
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