Anthropic1 follower12 jobs

IT Support Engineer

Mid levelFull-timeHybridSydney NSW, AustraliaInformation technologyPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The IT Support Engineer position at Anthropic is all about ensuring that every employee can perform their best work without friction. This job is crucial for maintaining a smooth operational flow as the company grows rapidly. The team thrives on collaboration and innovation, continuously seeking ways to improve the employee experience and streamline IT operations.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🖥️

Providing end-user support

Triage and resolve issues across hardware, software, networking, and accounts, primarily through our ticketing system, with additional support via Slack and in-person.
📄

Communicating and documenting

Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles while communicating clearly with users of all technical levels.
⚙️

Improving operations

Help streamline onboarding and other high-volume operations as the company scales, contributing to automation efforts and maintaining device management systems.

Key criteria

💻

Hands-on IT support experience

5-7+ years of IT support in fast-paced environments.

View

🖥️

macOS and SaaS support

Proven experience supporting macOS, Google Workspace, and Slack.

View

🔧

Troubleshooting skills

Demonstrated ability to diagnose and resolve technical issues.

View

View more

A meaningful career starts with a match

View your fit

4 criteria for this job
Hands-on IT support experience
5-7+ years of IT support in fast-paced environments.

View

macOS and SaaS support
Proven experience supporting macOS, Google Workspace, and Slack.

View

Troubleshooting skills
Demonstrated ability to diagnose and resolve technical issues.

View

Documentation skills
Experience writing internal documentation and knowledge base articles.

View

Similar jobs

View all
Amazon
Amazon
Data Center IT Support Engineer, Data Centre OperationsMelbourne, VIC · Full-time
This job is all about working with cutting-edge Server and Networking Technology in some of the largest data centers in the world. As a Data Center Technician, you will play a crucial role in supporting the AWS cloud infrastructure, tackling unique challenges every day. The team thrives on collaboration and innovation, making it an exciting environment for those who are passionate about technology.
The Missing Link
The Missing Link
IT Support Engineer (Level 1)North Sydney, NSW · Full-time
The Level 1 IT Help Desk Support Engineer job is an exciting opportunity for early-career IT professionals to join a supportive and collaborative team at The Missing Link. This position plays a crucial role in delivering exceptional service to a diverse client base, ensuring high standards are maintained. Team members thrive in a fast-paced environment, where growth, learning, and meaningful work are at the forefront.
Amazon
Amazon
Data Center IT Support Engineer, MEL - DCOMelbourne, VIC · Full-time
The Data Centre Technician job offers an exciting opportunity to work in some of the most advanced data centres globally. This position plays a vital role in maintaining and expanding Amazon's computing infrastructure, ensuring reliability and efficiency. The team thrives on collaboration, creativity, and a shared passion for technology, making every day a new adventure.
Amazon
Amazon
Data Center IT Support Engineer, Data Centre OperationsMelbourne, VIC · Full-time
This job is all about diving into the exciting world of Server and Networking Technology at one of the largest data centers globally. As a Data Center Technician, you will play a crucial role in supporting the AWS cloud infrastructure, tackling unique challenges every day. The team thrives on collaboration and innovation, creating an environment where career progression is not just encouraged but celebrated.