Pacific Smiles Group38 jobs

IT Support Engineer

Mid levelFull-timeHybridSydney NSW, AustraliaNew South Wales, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The IT Support Engineer position at Pacific Smiles Group is all about making a real impact by providing exceptional support to a network of dental centres. This job is crucial for ensuring that technology solutions are reliable and secure, ultimately enhancing patient care. The team thrives on collaboration and values a positive, customer-focused approach, making it a fantastic opportunity for those who enjoy helping others while working with technology.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🖥️

Providing Level 2 IT support

Delivering Level 2 IT support across hardware, software, networking, and end-user technologies.
🔍

Conducting technology health checks

Conducting technology health checks and preventative maintenance activities to ensure systems are operational.
🚀

Supporting technology projects

Supporting technology projects, upgrades, and system implementations to enhance service delivery.

Key criteria

🖥️

Level 2 IT support experience

Proven experience providing Level 2 IT support in multi-site environments.

View

🔧

Troubleshooting skills

Demonstrated troubleshooting skills across Microsoft Windows and Office applications.

View

📋

Experience with ticketing systems

Experience using Jira or similar ticketing systems for support documentation.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Level 2 IT support experience
Proven experience providing Level 2 IT support in multi-site environments.

View

Troubleshooting skills
Demonstrated troubleshooting skills across Microsoft Windows and Office applications.

View

Experience with ticketing systems
Experience using Jira or similar ticketing systems for support documentation.

View

Valid driver's licence
Possession of a valid driver's licence for travel between centres.

View

Similar jobs

View all
Amazon
Amazon
Data Center IT Support Engineer, MEL - DCOMelbourne, VIC · Full-time
The Data Centre Technician job offers an exciting opportunity to work in some of the most advanced data centres globally. This position plays a vital role in maintaining and expanding Amazon's computing infrastructure, ensuring reliability and efficiency. The team thrives on collaboration, creativity, and a shared passion for technology, making every day a new adventure.
Anthropic
Anthropic
IT Support EngineerSydney, NSW · Full-time
The IT Support Engineer position at Anthropic is all about ensuring that every employee can perform their best work without friction. This job is crucial for maintaining a smooth operational flow as the company grows rapidly. The team thrives on collaboration and innovation, continuously seeking ways to improve the employee experience and streamline IT operations.
Amazon
Amazon
Data Center IT Support Engineer, Data Centre OperationsMelbourne, VIC · Full-time
This job is all about diving into the exciting world of Server and Networking Technology at one of the largest data centers globally. As a Data Center Technician, you will play a crucial role in supporting the AWS cloud infrastructure, tackling unique challenges every day. The team thrives on collaboration and innovation, creating an environment where career progression is not just encouraged but celebrated.
Pacific Smiles Group
Pacific Smiles Group
IT Support EngineerBrisbane, QLD · Full-time
The IT Support Engineer position at Pacific Smiles Group is all about making a difference in the lives of patients and dental teams through technology. This job is crucial for ensuring that over 130 dental centres across Australia have reliable and secure IT systems in place. The team thrives on collaboration, working closely with specialists in Cloud, Cyber Security, Data, and Infrastructure to deliver exceptional support and continuous improvement.