IT Support Officer
About the job
The IT Support Officer position at Fraser Coast Regional Council is all about providing exceptional technical support to internal customers. This job plays a crucial role in ensuring that the organisation runs smoothly by addressing hardware and software issues, managing user permissions, and training staff on Microsoft products. The team thrives on collaboration and values each member's unique contributions to build better communities together.
You'll be responsible for
🔍
Diagnosing technical problems
Providing first and second level diagnostic of hardware and software technical problems.🔑
Managing user permissions
Managing corporate systems and network user permissions.⏳
Prioritising support requests
Prioritising user support requests to ensure timely assistance.Key criteria
💻
Experience in IT support
Demonstrated experience providing first and second level technical support.View
🔧
Hardware and software troubleshooting skills
Proven ability to diagnose and resolve technical problems.View
📊
Knowledge of Microsoft products
Experience training users on Microsoft software applications.View
View more
