About the job
The IT Support Officer position at CareSuper is an exciting opportunity to be part of a dynamic Technology Operations team. This role is crucial in ensuring that staff and trustees receive top-notch support, helping them navigate technology with confidence. CareSuper values collaboration and inclusivity, fostering an environment where everyone can thrive.
You'll be responsible for
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Providing service desk support
Delivering high-level service desk support to staff and trustees via phone and in person.🎟️
Managing Service Desk tickets
Ensuring all Service Desk tickets are assigned and updated accurately and in a timely manner.🤝
Building relationships
Building and maintaining effective relationships with internal and external stakeholders.Key criteria
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IT Service Desk experience
Demonstrated experience in an IT Service Desk role.View
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Exceptional communication skills
Proven verbal and written communication skills for effective support.View
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Organisational skills
Strong ability to prioritise tasks and manage deadlines.View
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