IT Support Technician
About the job
The job involves providing essential IT support to ensure smooth day-to-day operations at hipages, Australia's leading digital platform connecting homeowners with trusted tradies. This position plays a crucial role in enhancing corporate security initiatives while fostering a collaborative and inclusive workplace culture. The team thrives on problem-solving and continuous learning, making it an exciting opportunity for those passionate about technology and support.
You'll be responsible for
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Providing Helpdesk support
Delivering Level 1 and Level 2 Helpdesk support to staff across multiple sites, ensuring service standards are met.🔧
Troubleshooting issues
Troubleshooting hardware, software, and network issues across various devices.🔒
Maintaining security
Monitoring network traffic and system logs to detect and respond to security incidents.Key criteria
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IT operations support experience
Demonstrated experience providing Level 1 and Level 2 IT support.View
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Strong troubleshooting skills
Proven ability to troubleshoot hardware, software, and network issues.View
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Knowledge of IT systems and networking
Understanding of cabling, IP addressing, and networking concepts.View
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