IT Support Analyst
About the job
This job is all about providing hands-on IT support to staff in Sydney's offices, ensuring a seamless technology experience. By tackling Level 1-2 incidents and collaborating with various teams, you will play a vital role in enhancing technical capabilities and stakeholder management. The team thrives in a flexible and inclusive environment, where diverse perspectives are valued and encouraged.
You'll be responsible for
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Providing IT support
Acting as the first point of contact for daily IT incidents, requests and walk ups across the Sydney CBD offices.🔍
Delivering desktop support
Troubleshooting hardware, software, Microsoft 365 and connectivity issues to ensure a smooth technology experience.🔄
Coordinating hardware repairs
Managing hardware repairs, replacements and vendor interactions while maintaining clear communication.Key criteria
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IT support experience (Level 1-2)
Demonstrated experience providing IT support in a corporate environment.View
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Relevant IT qualifications
Possession of IT qualifications like Certificate IV or Diploma of IT.View
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Technical proficiency in Windows and Microsoft 365
Strong skills in Windows OS and Microsoft 365 applications.View
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