Australian Payments Plus31 followers19 jobs

ITSM Analyst

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 9 hours ago
Pending fitX of Y criteria met

About the job

As an IT Service Management Analyst at AP+, you will play a crucial role in ensuring technology services are stable and reliable. Your work will directly impact the efficiency of our services, helping teams respond effectively to incidents while also preventing future issues. Collaboration and a proactive mindset are key as you connect technology, process, and people to enhance service outcomes.

You'll be responsible for

🔧

Driving Problem Management

Get to the root of problems by driving proactive and reactive Problem Management, investigating recurring and high-impact incidents.
⏱️

Supporting Incident Management

Help restore services quickly by supporting Incident Management from prioritisation through recovery and closure.
🛠️

Governing Change Management

Keep change controlled and considered by governing Change Management activities and ensuring alignment with practices.

Key criteria

🔍

Problem management experience

Hands-on experience investigating recurring incidents and root causes.

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⚙️

Incident management skills

Experience supporting incident management from diagnosis to closure.

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📊

Service performance monitoring

Understanding of service levels and performance data analysis.

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Meet the team

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Meet Josh and the team
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3 criteria for this job
Problem management experience
Hands-on experience investigating recurring incidents and root causes.

View

Incident management skills
Experience supporting incident management from diagnosis to closure.

View

Service performance monitoring
Understanding of service levels and performance data analysis.

View

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