Cognizant
Mid levelSeniorFull-timeOfficeCanberra Airport, Brindabella Business Park, 20 Brindabella Cct, Canberra Airport ACT 2609, Australia11 University Dr, Mount Helen VIC 3350, AustraliaProfessional servicesInformation technologyStrategy and analysisPosted 1 week ago
About the job
The Service Management Process Lead / Designer at Accenture is all about designing, implementing, and enabling IT Service Management (ITSM) processes that ensure effective service delivery in a multi-vendor environment. This job plays a crucial role in aligning processes with ITIL 4 practices and establishing governance frameworks that lead to measurable service outcomes. The team thrives on collaboration, innovation, and a commitment to delivering exceptional results for clients.
You'll be responsible for
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Leading process design and implementation
Lead the design, documentation, and implementation of ITSM processes such as Incident, Problem, Change, and Service Catalogue.đĄ
Applying a consulting mindset
Apply a consulting mindset to analyze, design, build, and implement service management capabilities and processes in alignment with project and stakeholder needs.đ
Establishing governance frameworks
Establish process governance frameworks and performance measures (SLAs/KPIs) to ensure effective service delivery.What we're looking for
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ITIL 4 knowledge and certifications
Demonstrated understanding of ITIL 4 principles and governance.View fit
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5+ years in IT Service Management
Proven experience designing and embedding ITIL-aligned processes.View fit
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Stakeholder engagement skills
Excellent communication and collaboration with diverse stakeholders.View fit
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