Mid levelFull-timeHybridCanberra Airport, Brindabella Business Park, 20 Brindabella Cct, Canberra Airport ACT 2609, Australia11 University Dr, Mount Helen VIC 3350, Australia3 Sussex St, Barangaroo NSW 2000, Australia5/161 Collins St, Melbourne VIC 3004, AustraliaInformation technologySoftware engineeringQuality engineeringPosted 3 months ago
About the job
The ITSM Tester Analyst position at Accenture is all about ensuring the quality and reliability of IT Service Management tools and processes. This job plays a crucial role in maintaining system stability and functionality, aligning with ITIL best practices. The team thrives on collaboration, continuous improvement, and a commitment to delivering exceptional results.
You'll be responsible for
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Conducting testing of ITSM platforms
Conducting functional, regression, integration, and performance testing of ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell).✅
Validating workflows and configurations
Validating workflows, configurations, and system integrations to ensure end-to-end functionality.📋
Developing test plans and scripts
Developing comprehensive test plans, test cases, and test scripts based on business and technical requirements.Key criteria
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ITSM tool testing experience
Experience testing ITSM platforms like ServiceNow or BMC Remedy.View
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Test plan development
Proven ability to create and execute detailed test plans and cases.View
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Defect management proficiency
Experience using tools like JIRA or Bugzilla for defect tracking.View
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