Koala
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Customer Service Specialist

JuniorGraduateContractFrom 38 hours/week2 monthsOfficeSydney NSW, AustraliaPosted 1 year ago
6-week contract, starting on the 2nd June
Pending fitX of Y criteria met

About the job

This 6-week contract, starting on the 2nd of June, is designed to bolster our team during an upcoming sale period. You will play a key job in delivering exceptional service to Koala’s customers, ensuring we continually surprise and delight them with every interaction across every platform. Our number one priority, after making amazing products, is the customer experience, and we strive to do anything to deliver happiness and satisfaction.

You'll be responsible for

🌟

Deliver high-class customer service

Deliver high-class frontline customer service interactions and operations that meet or exceed our NPS/CSAT & CES targets.
📞

Engage with customers

Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom.
🔄

Process customer returns

Process customer returns and warranties focusing on the customer service recovery paradox.

Meet the team

About the company

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