Pepper Money ANZ2 followers1 job

Customer Service Specialist - Full Time

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 2 weeks agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Service Specialist job at Pepper Money is all about being the friendly face for customers after their loan settlements. This role plays a crucial part in helping customers with their queries, ensuring they feel supported and informed. The team thrives on collaboration and values a positive, inclusive work environment where everyone can contribute to success.

You'll be responsible for

🌟

Providing exceptional customer service

Provide exceptional service to our customers in Australia and New Zealand, covering both mortgages and asset finance products.
📧

Managing inbox

Respond to customer emails promptly and in line with our policies.
📝

Lodging complaints

File and manage customer complaints to ensure compliance with regulations, or collaborate with our customer resolutions team to find solutions.

Key criteria

📞

Call-centre experience

Experience in a fast-paced contact centre handling 50-60 interactions daily.

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✉️

Email response skills

Proven ability to respond to customer emails promptly and accurately.

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📝

Accurate note-taking

Demonstrated experience maintaining detailed notes on customer accounts.

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View more

Meet the team

About the company

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Apply on Pepper Money ANZ
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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Call-centre experience
Experience in a fast-paced contact centre handling 50-60 interactions daily.

View

Email response skills
Proven ability to respond to customer emails promptly and accurately.

View

Accurate note-taking
Demonstrated experience maintaining detailed notes on customer accounts.

View

Team collaboration
Experience working effectively within a team to improve processes.

View

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