efm Logistics4 jobs

Customer Service Specialist - IAM

JuniorMid levelFull-timeOfficeMoorabbin VIC 3189, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Service Specialist (Internal Account Manager) at efm Logistics, you will play a vital role in delivering an exceptional logistics experience. Your contributions will directly impact customer satisfaction and operational efficiency. The team thrives on collaboration, innovation, and a commitment to professional growth.

You'll be responsible for

🚚

Supporting freight movement

Managing the day-to-day movement of freight within your portfolio to ensure smooth operations.
🔍

Providing insights

Offering valuable insights into the movement of customer freight and potential issues to Major Account Managers.
🤝

Building relationships

Establishing solid long-term relationships with your dedicated account portfolio across various industries.

Key criteria

🎓

Tertiary qualification or 2+ years customer service experience

Demonstrated educational background or relevant experience in customer service.

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📝

Strong communication and problem-solving skills

Proven ability to communicate effectively and resolve issues efficiently.

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💻

Proficiency in Microsoft Office Suite

Experience using Microsoft Office tools for reporting and communication.

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Meet the team

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5 criteria for this job
Tertiary qualification or 2+ years customer service experience
Demonstrated educational background or relevant experience in customer service.

View

Strong communication and problem-solving skills
Proven ability to communicate effectively and resolve issues efficiently.

View

Proficiency in Microsoft Office Suite
Experience using Microsoft Office tools for reporting and communication.

View

Ability to work under pressure
Resilience and passion for maintaining performance in fast-paced environments.

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Focus on outstanding customer experience
High motivation to achieve exceptional results in customer satisfaction.

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