efm Logistics
6 jobs

Customer Service Specialist - IAM

JuniorMid levelFull-timeOfficePyrmont NSW 2009, AustraliaPosted 4 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Service Specialist at efm Logistics, you will play a crucial role in delivering an exceptional logistics experience. Your work will directly impact the efficiency of freight movement and customer satisfaction. The team thrives on collaboration, innovation, and a commitment to professional development, making it a fantastic place to grow your career.

You'll be responsible for

🚚

Supporting and managing freight movement

Overseeing the day-to-day movement of freight within your portfolio to ensure smooth operations.
🔍

Providing insights to Account Managers

Delivering valuable insights into customer freight movement and potential issues to enhance logistics experience.
🤝

Building long-term relationships

Establishing solid relationships with your dedicated account portfolio across various industries and transport providers.

Key criteria

🎓

Tertiary qualification or 2+ years customer service experience

Demonstrated educational background or relevant experience in customer service.

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🗣️

Strong communication skills

Proven ability to communicate effectively, both written and verbally.

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💻

Proficiency in Microsoft Office Suite

Experience using Microsoft Office tools for reporting and communication.

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Meet the team

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5 criteria for this job
Tertiary qualification or 2+ years customer service experience
Demonstrated educational background or relevant experience in customer service.

View

Strong communication skills
Proven ability to communicate effectively, both written and verbally.

View

Proficiency in Microsoft Office Suite
Experience using Microsoft Office tools for reporting and communication.

View

Resilience and ability to work under pressure
Demonstrated capability to maintain performance in fast-paced environments.

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Motivation for outstanding customer experience
Strong focus on achieving exceptional results in customer service.

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