About the job
The Knowledge Management Advisor is a vital position focused on leading the creation, maintenance, and optimization of knowledge within the Sales and Member Service business unit. This job ensures that everyone has access to accurate and user-friendly information, fostering a culture of continuous improvement. The team thrives on collaboration and champions best practices in knowledge management, making a significant impact on member experiences.
You'll be responsible for
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Creating knowledge articles
Create, review and maintain knowledge articles, FAQs, process guides and policy documentation🔄
Translating complex information
Translate complex information into clear, user-friendly content for diverse audiences🔗
Liaising with stakeholders
Liaise with stakeholders and subject matter experts to develop content aligned to products, policies and common contact driversKey criteria
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Experience in technical writing
Proven experience in producing clear and engaging documentation.View
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Ability to simplify complex information
Strong skills in using plain language principles for diverse audiences.View
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Knowledge management tools experience
Experience with tools and methodologies for effective knowledge management.View
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