About the job
As a Knowledge Management Specialist at Prezzee, you will play a vital role in enhancing our digital customer support. This position focuses on optimizing knowledge management systems and shaping AI-powered chatbots to create seamless interactions for our global retail platforms. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
📚
Gathering and maintaining knowledge
Collecting, organizing, and updating essential information to ensure accurate responses across customer service channels.🤝
Collaborating with technical teams
Working closely with product, IT, and engineering teams to keep content structured and aligned with system behavior.🔍
Monitoring customer inquiries
Tracking customer inquiries to update documentation and address new trends and recurring issues.What we're looking for
📚
Knowledge management experience
Demonstrated experience gathering and maintaining essential information for customer support.View
🤖
AI tools and NLP familiarity
Experience working with AI tools and natural language processing concepts.View
💬
Customer experience insights
Proven ability to integrate AI-driven solutions to enhance customer journeys.View
View more
