About the job
As a Knowledge Management Specialist at Prezzee, you will play a vital role in enhancing our digital customer support. Your efforts in optimising knowledge management systems and shaping AI-powered chatbots will help deliver seamless and personalised interactions across our global platforms. The team thrives on collaboration, innovation, and a shared commitment to making a real impact.
You'll be responsible for
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Gathering and maintaining knowledge assets
Organising essential information to ensure consistent and accurate responses across customer service channels.🤝
Collaborating with technical teams
Working closely with IT and engineering to keep content structured and aligned with system behaviour.🔍
Monitoring customer inquiries
Updating documentation to address new trends and recurring issues based on customer feedback.What we're looking for
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Knowledge management experience
Experience gathering and maintaining information for customer support systems.View
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AI and chatbot training experience
Hands-on experience with AI tools and chatbot training methodologies.View
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Data-driven mindset
Ability to analyze performance metrics and customer insights.View
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