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Lead AI Business Consultant

SeniorFull-timeHybridSydney NSW, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The LeadAI Business Consultant is a pivotal job within the Customer Services Automation AI Center of Excellence at NiCE. This position plays a crucial role in ensuring AI solutions transition from deployment to trusted, sustained, and value-generating usage across a global enterprise customer base. The team thrives on collaboration and innovation, working together to drive AI adoption and optimize performance.

Meet the team

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You'll be responsible for

🚀

Driving AI adoption and stabilization

Supporting AI adoption and post-deployment stabilization for a global portfolio of enterprise customers.
🔧

Optimizing AI performance

Providing hands-on optimization of AI outputs, including prompt engineering, knowledge alignment, and workflow tuning.
📈

Analyzing and operationalizing insights

Analyzing AI usage patterns, contact center KPIs, and operational signals to surface optimization opportunities.

Key criteria

🤖

10+ years in CCaaS consulting

Proven experience in CCaaS consulting or related domains.

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📊

Strong analytical skills

Demonstrated ability to interpret trends in large datasets.

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💬

Hands-on experience with conversational AI

Experience with agent assist, summarization, or automation solutions.

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5 criteria for this job
10+ years in CCaaS consulting
Proven experience in CCaaS consulting or related domains.

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Strong analytical skills
Demonstrated ability to interpret trends in large datasets.

View

Hands-on experience with conversational AI
Experience with agent assist, summarization, or automation solutions.

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Global stakeholder collaboration
Experience working effectively across time zones with global teams.

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Understanding of contact center KPIs
Strong knowledge of operational workflows and performance metrics.

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