Dynatrace3 jobs

Lead Customer Success Engineer

SeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Lead Customer Success Engineer at Dynatrace, you will play a pivotal role in nurturing strong post-sales relationships with high-value enterprise customers. Your expertise will drive the successful deployment and adoption of Dynatrace products, ensuring exceptional customer experiences and satisfaction. Collaborating closely with account teams, you will support retention, renewals, and growth opportunities, all while fostering a culture of excellence and innovation.

You'll be responsible for

🤝

Building and maintaining relationships

Fostering strong post-sales relationships with enterprise customers to maximise the value of Dynatrace solutions.
🛠️

Troubleshooting and resolving issues

Addressing complex configuration issues for Dynatrace solutions and integrations with third-party systems.
📊

Conducting technical demos and training

Enhancing organisational adoption and supporting customers in implementing Dynatrace solutions.

Skills you'll need

🗣️

Exceptional written and verbal communication skills

Ability to communicate effectively with senior government stakeholders, including CIOs, CTOs, and Agency Executives.
🔍

Subject Matter Expertise in Dynatrace or similar observability solutions

Deep knowledge of Dynatrace products and services to provide strategic advice and support to customers.
🗂️

Strong organisational, prioritisation, and problem-solving skills

Ability to manage multiple tasks and resolve complex issues efficiently.
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Meet the team

About the company

View your fit

0 of 5 criteria met
6+ years of experience with enterprise customers
Experience managing relationships with large enterprise clients is essential.

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Subject Matter Expertise in Dynatrace
Deep knowledge of Dynatrace or similar observability solutions is crucial.

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Bachelor’s degree in relevant field
Educational background in Computer Science or IT is required.

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Strong technical knowledge in cloud technologies
Experience with AWS, Azure, or Google Cloud is important.

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Proven ability in high-security environments
Experience balancing innovation with compliance in secure settings is vital.

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