NSW Department of Customer Service32 followers345 jobs

Lead Digital Communications Advisor

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about leading digital communications and enhancing online customer experiences for 8 million NSW customers. By providing strategic advice and collaborating with stakeholders, you will play a vital role in shaping the future of government services. The team thrives in a fast-paced environment, encouraging innovation and a willingness to support one another.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

✍️

Producing content

Designing and reviewing content and HTML page layouts to ensure they are easy to read and meet international accessibility standards.
🧭

Mapping customer journeys

Utilizing data and insights to understand customer interactions with content, enhancing their overall experience.
🤝

Managing stakeholders

Consulting and collaborating with stakeholders to understand their needs and build engagement for a high-performing communications culture.

Key criteria

🖥️

Content management system experience

Proven experience with enterprise CMS like Squiz Matrix or Drupal.

View

📊

Analytics proficiency

Demonstrated experience analyzing data using Google Analytics.

View

🤝

Stakeholder management skills

Experience collaborating with stakeholders to meet diverse needs.

View

View more
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Content management system experience
Proven experience with enterprise CMS like Squiz Matrix or Drupal.

View

Analytics proficiency
Demonstrated experience analyzing data using Google Analytics.

View

Stakeholder management skills
Experience collaborating with stakeholders to meet diverse needs.

View

Customer journey mapping
Experience mapping customer journeys using data insights.

View

Project management background
Proven ability to manage multiple projects within defined timeframes.

View

A meaningful career starts with a match

Similar jobs

View all
Alstom
Alstom
Services Communications LeadMelbourne, VIC · Full-time
This job is about being a Communications Lead at Alstom, where you will shape impactful communications for the ANZ Services business. Your work will connect, engage, and influence, enhancing the visibility of train and tram maintenance operations across Australia and New Zealand. The team thrives on collaboration and creativity, aiming to foster a strong culture and consistent messaging.
University of New South Wales
University of New South Wales
Lead Digital Engagement & EnablementSydney, NSW · Full-time
The Lead, Digital Engagement & Enablement is a vital leadership job within the Pro Vice-Chancellor, Student Success portfolio. This position drives innovative communications, engagement strategies, and digital enablement initiatives that enhance student belonging and success. The team thrives on collaboration and creativity, ensuring that student-focused strategies are effective and responsive to the evolving needs of the university community.
University of New South Wales
University of New South Wales
Strategic Engagement Communications LeadSydney, NSW · Full-time
The Strategic Engagement Communications Lead is a vital position at UNSW, focusing on connecting with a diverse network of stakeholders to enhance the university's reputation and drive impactful initiatives. This role is all about collaboration and creativity, as you will be developing strategic communication plans and engaging with various partners. The team thrives on innovation and is dedicated to making a meaningful difference in the community.
Transport NSW
Transport NSW
Communications LeadMacquarie Park, NSW · Contract
This job offers an exciting opportunity to lead strategic communications for a complex Transport project. Your expertise will play a crucial role in shaping the narrative and engaging stakeholders effectively. The team thrives in a fast-paced environment, embracing a hybrid working model that promotes flexibility and collaboration.