NSW Department of Customer Service39 followers498 jobs

Lead Digital Communications Advisor

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 weeks agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is about leading digital communications and enhancing online customer experiences for 8 million NSW customers. By providing strategic advice and collaborating with stakeholders, you will play a vital role in shaping the future of government services. The team thrives in a fast-paced environment, encouraging innovation and a willingness to support one another.

Meet the team

About the company

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You'll be responsible for

✍️

Producing content

Designing and reviewing content and HTML page layouts to ensure they are easy to read and meet international accessibility standards.
🧭

Mapping customer journeys

Utilizing data and insights to understand customer interactions with content, enhancing their overall experience.
🤝

Managing stakeholders

Consulting and collaborating with stakeholders to understand their needs and build engagement for a high-performing communications culture.

Key criteria

🖥️

Content management system experience

Proven experience with enterprise CMS like Squiz Matrix or Drupal.

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📊

Analytics proficiency

Demonstrated experience analyzing data using Google Analytics.

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🤝

Stakeholder management skills

Experience collaborating with stakeholders to meet diverse needs.

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A meaningful career starts with a match

Apply on NSW Department of Customer Service
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5 criteria for this job
Content management system experience
Proven experience with enterprise CMS like Squiz Matrix or Drupal.

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Analytics proficiency
Demonstrated experience analyzing data using Google Analytics.

View

Stakeholder management skills
Experience collaborating with stakeholders to meet diverse needs.

View

Customer journey mapping
Experience mapping customer journeys using data insights.

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Project management background
Proven ability to manage multiple projects within defined timeframes.

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