Duratec
Maintenance Administrator
JuniorMid levelFull-timeHybridSydney NSW, AustraliaAdministrationFinanceCustomer service and supportPosted 20 hours ago
About the job
This job focuses on providing effective processing of maintenance transactions for payments while ensuring excellent customer service. By addressing queries from both customers and suppliers, you will play a vital role in maintaining smooth operations within the financial services sector. The team thrives on collaboration and accountability, working together to achieve high customer satisfaction.
You'll be responsible for
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Driving a strong customer service culture
Fostering an environment of accountability and engagement where team members collaboratively work towards high customer satisfaction ratings.🔍
Monitoring and maintaining error queues
Keeping track of and resolving errors via a web portal to ensure smooth processing of transactions.📞
Responding to queries from suppliers and internal teams
Addressing and resolving issues related to invoice payments, statements, and account details in a timely manner.What we're looking for
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Vehicle maintenance authorisation knowledge
Sound understanding of vehicle maintenance processes and systems.View fit
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Effective communication skills
Solid written and verbal communication for customer interactions.View fit
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Accounts payable experience
Experience in accounts payable and general accounting tasks.View fit
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