About the job
This job focuses on providing higher-level support for Major Incident Management and service coordination within a designated client base. Success in this role means driving process improvements, leading meetings, and ensuring effective communication. The team values collaboration and strives for excellence in service delivery.
You'll be responsible for
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Providing support
Offering higher-level support for Major Incident Management or senior-level service coordination within an assigned client base.👥
Leading meetings
Leading bridge meetings for major incidents to ensure a collaborative environment and quick incident resolution.📊
Generating reports
Generating and reporting on progress against continuous service improvement initiatives to enhance service quality.Key criteria
🎓
BA/BS degree or equivalent experience
Possession of a relevant degree or equivalent experience is essential.View
🕒
4-6 years of relevant experience
Demonstrated experience in service coordination and major incident management.View
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Quality assurance and process improvement skills
Experience leading initiatives to enhance major incident processes.View
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