People First Bank12 jobs

Manager, Customer Assist

Mid levelFull-timeHybridQueensland, AustraliaCustomer service and supportPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Manager, Customer Assist job is all about making a meaningful difference for customers during challenging times. This position plays a crucial role in leading a dedicated team that provides empathetic and effective support to those navigating financial difficulties. At People First Bank, teamwork is valued, and a culture of empathy and accountability is fostered to ensure exceptional outcomes for both customers and the bank.

You'll be responsible for

👩‍🏫

Leading and developing a team

Lead and develop a team of Customer Assist, Hardship and Administration Officers.
📈

Driving strategies

Drive strategies to reduce delinquency and minimise bad-debt write-offs.
🌟

Fostering a culture of empathy

Foster a culture of empathy, accountability and customer centricity.

Skills you'll need

👥

Leadership experience

Proven leadership experience with the ability to build capability and drive high performance.
🗣️

Communication skills

Strong communication skills and confidence applying relevant legislation in daily operations.
❤️

Customer-centric approach

A customer-centric approach with empathy, resilience and a commitment to supporting vulnerable customers.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven leadership experience
Experience building capability and driving high performance in teams.

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Strong communication skills
Ability to apply relevant legislation confidently in daily operations.

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Customer-centric approach
Demonstrated empathy and resilience in supporting vulnerable customers.

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Continuous improvement mindset
Experience identifying opportunities to enhance efficiency and service delivery.

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Tertiary qualifications in Management or Finance
Relevant qualifications that enhance leadership and operational effectiveness.

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