Queensland Government13 followers364 jobs

Manager Customer Experience

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.

You'll be responsible for

🏢

Leading frontline operational teams

Overseeing the day-to-day requirements of frontline operations in the Customer Experience division to ensure organisational objectives are met.
🤝

Partnering with stakeholders

Collaborating with various stakeholders across the business to make insightful decisions and drive accountability and outcomes.
📈

Implementing customer experience plans

Leading the development, implementation, and evaluation of strategic, tactical, and operational customer experience plans, programs, and initiatives.

Skills you'll need

👥

Leadership and management

Proven ability to lead and manage high-performing teams, set strategic direction, and deliver outcomes aligned to organisational objectives.
🌟

Customer experience design

Comprehensive knowledge and practical experience in designing, implementing, and evaluating customer experience and service delivery models.
📊

Analytical skills

Demonstrated ability to apply analytical skills to interpret customer feedback and performance data and develop solutions that improve customer satisfaction, service quality, and operational efficiency.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven leadership experience
Experience leading high-performing teams to achieve strategic goals.

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Collaboration and accountability
Demonstrated ability to foster a culture of teamwork and responsibility.

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Performance management expertise
Experience implementing frameworks to monitor and enhance team performance.

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Strong communication skills
Proven ability to prepare reports and presentations for executives.

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Change management skills
Experience leading change initiatives and embedding customer-centric practices.

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