Maribyrnong City Council11 jobs

Team Leader - Customer Experience

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 3 hours ago
View your fit0 of 9 criteria met

About the job

This job is about leading the Customer Experience team at Maribyrnong Libraries, where you will have the opportunity to make a meaningful impact in a values-driven organization. Your role is crucial in enhancing library services and supporting a vibrant community. The team thrives in a friendly, supportive environment that values creativity and inclusion.

You'll be responsible for

🚀

Leading operational delivery

Overseeing the operational delivery of services across branches with a focus on service design and consistency.
💪

Supporting team development

Ensuring all staff are equipped with the skills and knowledge required to deliver exceptional library services.
🌟

Contributing to strategic development

Providing expert insights on customer service to enhance library services and foster a strong team culture.

Skills you'll need

👥

Leadership

Proven leadership approach with experience in building a positive culture and supporting team members through change.
📈

Service improvement

Demonstrated experience in service improvement including rosters, policies and procedures in a public library setting.
📚

Customer service

Expert insights on customer service and related activities to enhance the library experience.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Relevant tertiary qualification
Possession of a degree eligible for ALIA membership.

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Proven leadership experience
Demonstrated ability to build positive team culture.

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Service improvement experience
Experience enhancing library services and procedures.

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Current Victorian driver's licence
Valid licence for operational responsibilities.

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Valid Working with Children Check
Clear check for child safety compliance.

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