Nissan Motor Corporation3 jobs

Customer Centre Team Leader

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 4 days ago
View your fit0 of 9 criteria met

About the job

As a Customer Centre Team Leader at Nissan Financial Services, you will lead a team of Customer Centre Officers to deliver exceptional customer outcomes while achieving performance, quality, and compliance targets. This hands-on leadership job is crucial for developing capability, driving engagement, and embedding a customer-centric culture. The team thrives in a supportive, inclusive, and values-driven environment, where collaboration and continuous improvement are key.

You'll be responsible for

👥

Leading and developing a team

Lead, coach, and develop a team of Customer Centre Officers to achieve individual and team performance targets.
📊

Monitoring workflow

Monitor and manage daily workflow to ensure service levels, quality, and productivity targets are met.
🔄

Driving continuous improvement

Drive continuous improvement initiatives across processes, systems, and customer experience.

Skills you'll need

👩‍🏫

People leadership

Proven experience leading or supervising a team in a contact centre or customer service environment.
🏆

Coaching and performance management

Strong coaching and performance management capability to support team development.
💡

Customer-first mindset

A customer-first mindset with the ability to resolve complex issues effectively.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven team leadership experience
Demonstrated experience leading teams in customer service environments.

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Strong coaching and performance management skills
Ability to effectively coach and manage team performance.

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Customer-first mindset
Proven ability to resolve complex customer issues effectively.

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Excellent planning and decision-making skills
Strong organizational skills to manage workflow and service levels.

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Continuous improvement mindset
Experience driving initiatives that enhance processes and customer experience.

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