TPG Telecom20 jobs

Customer Support Team Leader

Mid levelFull-timeHybridHobart TAS 7000, AustraliaPeople and cultureOperations consultingCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Team Leader, Business Mobility Service at TPG Telecom is all about leading a dynamic team of Customer Solution Specialists to enhance customer experiences and align with business goals. This job plays a crucial role in bridging service strategy and execution, ensuring that the service teams operate efficiently and collaboratively. TPG Telecom values a supportive and engaging work environment where everyone can thrive and contribute to building meaningful relationships within the community.

You'll be responsible for

👥

Leading a customer service team

Leading an on-shore Business mobility customer service team, ensuring timely and high-quality support of end-to-end customer lifecycle service management.
📊

Driving service management experience

Driving standard and consistent service management experience through each interaction and monitoring KPIs to ensure adherence to service standards.
📚

Facilitating training and development

Conducting regular training to ensure product knowledge and service excellence while developing and growing the team culture.

Skills you'll need

💪

Strong service experience

Proven ability to encourage and influence positive performance results and behaviours of team members.
🏆

Coaching and motivating

Ability to coach and motivate individuals using a customer-first approach to resolve needs in a timely manner.
🗣️

Excellent communication skills

Strong communication and presentation skills to effectively convey ideas and information.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven leadership experience
Demonstrated ability to lead and motivate teams effectively.

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Continuous improvement initiatives
Experience delivering programs that enhance customer and business outcomes.

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Strong communication skills
Excellent ability to present and engage with stakeholders.

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Service management expertise
Experience managing service standards and monitoring KPIs.

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Telecommunications knowledge
Familiarity with telecommunications services preferred.

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