Plenti1 follower10 jobs

Team Leader - Customer Support

Mid levelFull-timeHybridAdelaide SA, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 3 weeks ago
View your fit0 of 9 criteria met

About the job

Plenti is a dynamic fintech lender that is revolutionising the way loans are provided by leveraging smart technology. The company is on a mission to deliver faster, fairer loans while creating outstanding customer experiences. As part of a fast-moving and ambitious team, you will have the opportunity to make a significant impact and help shape the future of personal lending, renewable energy, and automotive finance in Australia.

You'll be responsible for

👥

Leading and developing the team

Inspire, coach, and motivate a high-performing customer support team, fostering a culture focused on customer satisfaction and excellence.
⚙️

Managing daily operations

Oversee daily support operations, ensuring efficient queue management and consistent service level agreement (SLA) delivery.
📈

Enhancing customer experience

Act as the primary escalation point for complex customer issues, analysing feedback to identify trends and implement improvements.

Skills you'll need

🏆

Leadership and coaching

Proven ability to lead and develop high-performing teams, providing regular feedback and performance management.
🧩

Problem-solving

Strong problem-solving skills, particularly in managing escalations and customer issues.
📊

Analytical skills

Ability to analyse data and customer feedback to drive actionable improvements.
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Meet the team

About the company

View your fit

0 of 5 criteria met
3–5 years of customer support leadership experience
Demonstrated experience leading customer support teams in fast-paced environments.

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Strong analytical skills
Ability to analyze data and turn insights into actionable improvements.

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Proven coaching and mentoring abilities
Experience developing high-performing teams through effective coaching.

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Understanding of contact centre operations
Knowledge of queue management and SLA delivery best practices.

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Problem-solving expertise
Strong skills in managing escalations and resolving complex customer issues.

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