Maribyrnong City Council11 jobs

Team Leader - Customer Experience

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met

About the job

This job is about leading the Customer Experience team at Maribyrnong Libraries, where you will play a vital role in enhancing library services and fostering a positive team culture. Your impact will be felt throughout the community as you support staff in delivering exceptional service and drive innovative projects. The team thrives in a friendly, supportive environment that values inclusion and creativity.

You'll be responsible for

🚀

Leading operational delivery

Leading the operational delivery of services across the branches with a focus on service design and consistency.
🌱

Supporting team development

Developing capability of branch teams, ensuring that all staff are equipped with the skills and knowledge required to deliver exceptional library services.
🗺️

Contributing to strategic development

Actively contributing to the strategic development of the Library Service through expert insights.

Skills you'll need

👥

Leadership

Proven leadership approach with experience in building a positive culture and supporting team members through change.
📈

Service improvement

Demonstrated experience in service improvement including rosters, policies and procedures in a public library setting.
📚

Customer service

Expert insights on customer service and related activities to enhance library services.
View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Relevant tertiary qualification
Possession of a qualification eligible for ALIA membership

View

Proven leadership experience
Demonstrated ability to build positive team culture during change

View

Service improvement experience
Experience enhancing policies and procedures in public libraries

View

Current Victorian driver's licence
Valid licence for operational responsibilities within the role

View

Valid Working with Children Check
Compliance with child safety standards and regulations

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms

Similar jobs

View all
TPG Telecom
TPG Telecom
Customer Support Team LeaderHobart, TAS · Full-time
The Team Leader, Business Mobility Service at TPG Telecom is all about leading a dynamic team of Customer Solution Specialists to enhance customer experiences and align with business goals. This job plays a crucial role in bridging service strategy and execution, ensuring that the service teams operate efficiently and collaboratively. TPG Telecom values a supportive and engaging work environment where everyone can thrive and contribute to building meaningful relationships within the community.
Plenti
Plenti
Team Leader - Customer SupportAdelaide, SA · Full-time
Plenti is a dynamic fintech lender that is revolutionising the way loans are provided by leveraging smart technology. The company is on a mission to deliver faster, fairer loans while creating outstanding customer experiences. As part of a fast-moving and ambitious team, you will have the opportunity to make a significant impact and help shape the future of personal lending, renewable energy, and automotive finance in Australia.
Nissan Motor Corporation
Nissan Motor Corporation
Customer Centre Team LeaderMelbourne, VIC · Full-time
As a Customer Centre Team Leader at Nissan Financial Services, you will lead a team of Customer Centre Officers to deliver exceptional customer outcomes while achieving performance, quality, and compliance targets. This hands-on leadership job is crucial for developing capability, driving engagement, and embedding a customer-centric culture. The team thrives in a supportive, inclusive, and values-driven environment, where collaboration and continuous improvement are key.
Maribyrnong City Council
Maribyrnong City Council
Team Leader - Customer Experience Melbourne, VIC · Full-time
This job is about leading the Customer Experience team at Maribyrnong Libraries, where you will have the opportunity to make a meaningful impact in a values-driven organization. Your role is crucial in enhancing library services and supporting a vibrant community. The team thrives in a friendly, supportive environment that values creativity and inclusion.