Cummins Asia Pacific1 follower12 jobs

Customer Support Supervisor, APAC

Mid levelFull-timeOfficeCanberra ACT, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about leading the Customer Service team for the APAC Aftermarket Team at Cummins in Derrimut, Victoria, Australia. The impact of this job is significant, as it involves overseeing daily operations, ensuring customer inquiries are handled efficiently, and fostering strong communication across various departments. The team values collaboration and continuous improvement, creating a supportive environment for everyone involved.

You'll be responsible for

🏢

Leading daily operations

Lead the day-to-day operations of the Australian Customer Service team, ensuring inquiries are handled promptly and professionally.
📊

Monitoring team performance

Monitor team performance against key service metrics, coach and support representatives, and provide feedback for continuous improvement.
📚

Recruiting and training

Recruit, train, and schedule team members while fostering a collaborative and high-performing environment.

Skills you'll need

👥

Leadership and team management

Strong leadership and team management skills with experience supervising customer service operations.
💻

Salesforce Service Cloud proficiency

Proficiency in Salesforce Service Cloud and familiarity with call center technologies (e.g., Amazon Connect).
🗣️

Communication and problem-solving

Excellent communication and problem-solving skills to manage complex customer inquiries and operational challenges.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Relevant degree or equivalent experience
Possession of a college or university degree in a relevant discipline or equivalent experience.

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Leadership and team management experience
Demonstrated experience supervising customer service operations and managing teams.

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Salesforce Service Cloud proficiency
Proficient in using Salesforce Service Cloud for case management.

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Familiarity with call center technologies
Experience with call center technologies like Amazon Connect.

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Strong communication skills
Excellent communication and problem-solving skills for managing inquiries.

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