DKSH4 jobs

Customer Support Manager

Mid levelFull-timeHybridVictoria, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Customer Support Manager at DKSH is all about driving growth and enhancing customer experiences within the Technology - Scientific Solutions business. This job plays a vital role in ensuring exceptional service delivery and operational excellence, ultimately leading to increased customer satisfaction and retention. The team thrives on collaboration and continuous improvement, making it a dynamic and supportive environment.

You'll be responsible for

👩‍🏫

Managing the Customer Support team

Leading, coaching, and developing the Customer Support team to achieve high performance and engagement.
😊

Ensuring customer satisfaction

Ensuring timely and accurate resolution of customer inquiries, complaints, and technical issues.
🤝

Collaborating with cross-functional teams

Working with Sales, Service Engineers, Product Managers, and Finance to streamline workflows.

Skills you'll need

👥

Customer support management

Strong leadership and people management skills to drive team performance and engagement.
🔧

Technical support

Ability to oversee technical troubleshooting and support for scientific instruments and solutions.
⚙️

Process optimization

Identifying and implementing process enhancements to improve efficiency and customer experience.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Bachelor’s degree in relevant field
Possession of a degree in Science, Engineering, or Business

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5+ years in customer support management
Experience in customer support or service management, ideally in technical industries

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Proficiency in SAP and Salesforce
Experience with order management and CRM systems for reporting

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Strong leadership skills
Demonstrated ability to coach and develop high-performing teams

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Data-driven decision-making
Experience using metrics to drive continuous improvement initiatives

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