Manager Customer Insights & Analysis
About the job
This job is all about creating impactful outcomes for the people of New South Wales. By joining the team at Transport for NSW, you will play a crucial role in delivering customer insights and analysis that enhance toll road user experiences. The team values collaboration and is dedicated to fostering public trust and engagement, making it an exciting opportunity to influence policy and drive systemic improvements.
You'll be responsible for
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Delivering customer insights
Work as part of a dedicated team to deliver customer centred insights and advocacy outcomes that enhance toll road user experiences across NSW.📊
Leading research initiatives
Lead the customer insights and analysis function by conducting qualitative and quantitative research and delivering evidence-based insights.🔍
Translating data into insights
Translate complex data into authoritative insights that inform executive advice and service reform initiatives.Key criteria
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Analytical capability
Demonstrated experience translating complex datasets into actionable insights.View
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Stakeholder influencing skills
Proven ability to engage and empower diverse stakeholders effectively.View
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Customer insights experience
Experience leading customer insights functions in regulated environments.View
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