Queensland Government
Manager Customer Service & Experience
SeniorFull-timeHybridPerth WA, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 weeks ago
About the job
This job is about leading customer service innovation at the Public Transport Authority, making a significant impact on the experience of thousands of public transport users. The role is crucial in managing complex operations and ensuring safety and efficiency in service delivery. The team values collaboration, innovation, and a commitment to excellence, creating an exciting environment for growth and contribution.
You'll be responsible for
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Leading customer service innovation
Overseeing the planning and delivery of services that enhance customer experience for public transport users.🔧
Managing complex operations
Coordinating large-scale events and ensuring continuity during planned and unplanned disruptions.🏆
Fostering a culture of service excellence
Driving innovation and continuous improvement across systems and processes while upholding core values.What we're looking for
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Strategic and operational leadership experience
Proven expertise in managing large-scale service delivery and workforce planning.View fit
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Experience in people movement logistics
Background in transport, aviation, or emergency services environments.View fit
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Exceptional stakeholder engagement skills
Ability to influence and lead cultural change across diverse teams.View fit
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