Secure Code Warrior1 follower3 jobs

Manager, Customer Support

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 months ago
Pending fitX of Y criteria met

About the job

Join Secure Code Warrior to create a safer digital landscape by assisting companies in securing their software through developer-led practices. This job plays a crucial role in establishing new standards for coding and transforming the ways software is created. The team thrives on collaboration, continuous learning, and a commitment to delivering exceptional customer experiences.

You'll be responsible for

📈

Driving strategy and operational excellence

Own and execute the Support roadmap, continuously improving ways of working, processes, and methodologies to support global scale.
🌍

Leading and developing a high-performing global team

Lead and scale a geographically distributed team of Technical Support Engineers across Australia, the U.S., and EMEA, ensuring seamless global coverage.
🤝

Collaborating cross-functionally and driving business impact

Translate support data into actionable insights that shape Customer Health Scores, influence product decisions, and inform strategic priorities.

What we're looking for

📈

5+ years of leadership experience

Experience leading a Customer Support organization in B2B SaaS environments.

View fit

🌍

3+ years leading global support teams

Experience managing a 24/7 technical support organization across multiple regions.

View fit

🤖

AI and automation implementation

Demonstrated success in using AI to enhance support efficiency.

View fit

View more

Meet the team

Pending fitX of Y criteria met

About the company

pending fit

0 of 5 criteria met
5+ years of leadership experience
Experience leading a Customer Support organization in B2B SaaS environments.

View

3+ years leading global support teams
Experience managing a 24/7 technical support organization across multiple regions.

View

AI and automation implementation
Demonstrated success in using AI to enhance support efficiency.

View

Strong analytical skills
Ability to interpret large datasets and drive operational improvements.

View

Self-service support program experience
Proven success in building and maintaining comprehensive self-service resources.

View

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