Manager, Customer Support
About the job
Join Secure Code Warrior to create a safer digital landscape by assisting companies in securing their software through developer-led practices. This job plays a crucial role in establishing new standards for coding and transforming the ways software is created. The team thrives on collaboration, continuous learning, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
📈
Driving strategy and operational excellence
Own and execute the Support roadmap, continuously improving ways of working, processes, and methodologies to support global scale.🌍
Leading and developing a high-performing global team
Lead and scale a geographically distributed team of Technical Support Engineers across Australia, the U.S., and EMEA, ensuring seamless global coverage.🤝
Collaborating cross-functionally and driving business impact
Translate support data into actionable insights that shape Customer Health Scores, influence product decisions, and inform strategic priorities.Key criteria
📈
5+ years of leadership experience
Experience leading a Customer Support organization in B2B SaaS environments.View
🌍
3+ years leading global support teams
Experience managing a 24/7 technical support organization across multiple regions.View
🤖
AI and automation implementation
Demonstrated success in using AI to enhance support efficiency.View
View more
