NSW Department of Communities and Justice7 followers15 jobs

Manager, Proactive Customer Management

Mid levelSeniorContractHybridNewcastle NSW, AustraliaCustomer service and supportPeople and culturePosted 1 day ago
Pending fitX of Y criteria met

About the job

The Manager of Proactive Customer Management at NSW Trustee and Guardian plays a vital role in leading high-performing teams to provide exceptional financial management services. This position is crucial in ensuring that the needs of customers, especially those who may be vulnerable, are met with excellence and compassion. The team thrives on collaboration, continuous learning, and a commitment to best practices, making a real difference in the lives of over 50,000 people each year.

You'll be responsible for

🏆

Leading and managing teams

Leading and managing teams to achieve high levels of performance and deliver excellent customer service.
📊

Providing strategic advice

Providing strategic advice as part of the Estate Management Leadership Team to support effective decision making.
📋

Managing customer feedback

Supporting the team to manage and respond to customer feedback, including handling complaints and investigations.

Key criteria

👥

Leadership and management experience

Demonstrated experience leading teams in complex trustee services.

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📊

Tertiary qualifications in relevant fields

Qualifications in economics, finance, or related disciplines.

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🤝

Strong collaboration skills

Ability to build relationships across teams and stakeholders.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Leadership and management experience
Demonstrated experience leading teams in complex trustee services.

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Tertiary qualifications in relevant fields
Qualifications in economics, finance, or related disciplines.

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Strong collaboration skills
Ability to build relationships across teams and stakeholders.

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Excellent communication skills
Proven ability to engage effectively with diverse customers.

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Problem-solving mindset
Experience adopting solution-focused approaches in challenging situations.

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