Manager, Customer Support | APAC
About the job
The Customer Support Manager position at Heidi Health is an exciting opportunity to lead a dynamic team in a fast-paced healthtech startup. This role is crucial for delivering exceptional customer experiences and resolving complex issues, making a real impact in the healthcare sector. The team thrives on collaboration, innovation, and a shared commitment to improving healthcare for everyone.
You'll be responsible for
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Leading and developing the team
Hiring, coaching, and developing a high-performing customer support team while setting clear expectations for quality and communication.🚨
Managing escalations
Acting as a senior point of contact for complex customer issues, ensuring they are resolved effectively and efficiently.📈
Driving operational excellence
Owning the operational health of the support function, tracking key metrics, and identifying opportunities for improvement.Key criteria
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4+ years in customer support management
Experience managing teams in SaaS or HealthTech environments.View
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Proven escalation management skills
Demonstrated ability to handle complex customer issues effectively.View
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Strong analytical skills
Ability to translate data into actionable insights for improvement.View
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