The Customer Support Manager position at Heidi Health is an exciting opportunity to lead a dynamic team in a fast-paced healthtech startup. This role is crucial for delivering exceptional customer experiences and resolving complex issues, making a real impact in the healthcare sector. The team thrives on collaboration, innovation, and a shared commitment to improving healthcare for everyone.
You'll be responsible for
🌟
Leading and developing the team
Hiring, coaching, and developing a high-performing customer support team while setting clear expectations for quality and communication.🚨
Managing escalations
Acting as a senior point of contact for complex customer issues, ensuring they are resolved effectively and efficiently.📈
Driving operational excellence
Owning the operational health of the support function, tracking key metrics, and identifying opportunities for improvement.
