About the job
This job is about leading the Customer Service team within Stryker's Medical division, focusing on service excellence and operational efficiency. The role is crucial for driving process improvements and fostering a culture of compliance and quality. Collaboration and hands-on support are key aspects of how the team works, ensuring that both internal and external customers receive outstanding service.
You'll be responsible for
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Leading and developing the Customer Service team
Build and drive a high-performance culture within a team of Customer Service Representatives, setting and reviewing performance development plans and key performance indicators.🚀
Driving operational excellence
Implement productivity and efficiency improvements while overseeing data integrity and reporting to ensure quality service delivery.✅
Ensuring quality and compliance
Maintain adherence to company policies and quality standards, fostering a culture of continuous improvement across the team.Key criteria
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Proven customer service management experience
Demonstrated experience leading customer service and call center functions.View
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Experience with ERP systems
Proficient in customer order management and distribution.View
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Process improvement expertise
Experience implementing tools like Lean or Six Sigma.View
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