Manager, Proactive Customer Management
About the job
The Manager, Proactive Customer Management at NSW Trustee and Guardian is a pivotal job that focuses on leading high-performing teams to deliver exceptional financial management services. This position plays a crucial role in supporting individuals with disabilities and vulnerable customers, ensuring their needs are met with excellence. The team thrives on collaboration, continuous development, and a commitment to best practices, making a meaningful impact in the lives of over 50,000 people each year.
You'll be responsible for
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Leading and managing teams
Lead and manage teams to achieve high levels of performance and deliver excellent customer service.📊
Providing strategic advice
Provide strategic advice as part of the Estate Management Leadership Team to support effective decision making.📣
Managing customer feedback
Support the team in managing and responding to customer feedback, including complex complaints.Key criteria
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Leadership and management experience
Demonstrated experience leading teams in complex trustee services.View
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Tertiary qualifications in finance or related field
Relevant qualifications or extensive equivalent experience required.View
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Collaboration and communication skills
Ability to build relationships across diverse teams and stakeholders.View
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