NSW Department of Climate Change, Energy, the Environment and Water11 followers63 jobs

Manager Digital Experience CX UI UX

Mid levelSeniorFull-timeOfficeParramatta NSW 2150, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about making a meaningful impact on the environment and heritage of New South Wales through innovative digital experiences. As a Manager, Digital Experience, you will lead a dynamic team focused on human-centred design and customer experience practices. Collaboration and continuous improvement are at the heart of how the team operates, ensuring that every project delivers real value for customers and staff.

You'll be responsible for

🚀

Leading design and delivery

Leading the design and delivery of end-to-end user and customer experiences, from discovery to continuous improvement.
🔍

Driving customer research

Driving customer research, service design, journey mapping, and usability testing to influence strategic decision-making.
📏

Establishing design standards

Establishing and uplifting digital experience governance and design standards across the department.

Key criteria

🎨

Human-centred design experience

Proven experience applying human-centred design principles in projects.

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📊

User research skills

Demonstrated experience conducting user research and usability testing.

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🔧

Digital tools proficiency

Experience with Salesforce and Microsoft Power Platform for digital solutions.

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4 criteria for this job
Human-centred design experience
Proven experience applying human-centred design principles in projects.

View

User research skills
Demonstrated experience conducting user research and usability testing.

View

Digital tools proficiency
Experience with Salesforce and Microsoft Power Platform for digital solutions.

View

Journey mapping expertise
Proven ability to design and optimise customer journey maps.

View

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