Bupa17 followers30 jobs

Manager - EUC Support

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 3 hours agoVerified 18 hours ago
Pending fitX of Y criteria met

About the job

The Manager - EUC Support at Bupa is a pivotal job that focuses on leading a team of engineers to provide top-notch Level 2 End User Computing support services. This position plays a crucial role in ensuring seamless workplace technology experiences, impacting the overall efficiency and satisfaction of Bupa's operations. The team thrives on collaboration, innovation, and a commitment to excellence, making every day an opportunity to make a meaningful difference.

You'll be responsible for

🔧

Leading Level 2 technical support services

Overseeing the delivery of technical support for end-user devices and collaboration technologies.
🏢

Overseeing support delivery across locations

Managing support services across head offices, retail stores, clinics, and other Bupa locations.
🚀

Driving operational excellence

Implementing process improvements and technology innovations to enhance service delivery.

Key criteria

💻

IT technical support experience

Proven background in IT technical support and EUC environments.

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📊

Microsoft technologies expertise

Expert knowledge of Office 365, Intune, SCCM, and Teams.

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🤝

Vendor management skills

Demonstrated experience managing vendor relationships and contracts.

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5 criteria for this job
IT technical support experience
Proven background in IT technical support and EUC environments.

View

Microsoft technologies expertise
Expert knowledge of Office 365, Intune, SCCM, and Teams.

View

Vendor management skills
Demonstrated experience managing vendor relationships and contracts.

View

Leadership experience
Experience leading technical support teams and service delivery operations.

View

Agile practices knowledge
Understanding of Agile methodologies and IT service management principles.

View