Manager - Operations
About the job
As a Manager – Operations in the Public Guardian Division, you will play a vital role in leading a dedicated team to deliver high-quality guardianship services that make a real difference in people's lives. Your leadership will ensure that customer outcomes align with excellence principles while fostering a collaborative and supportive work environment. Join a passionate team that values diversity and flexibility, and be part of a journey that impacts over 50,000 individuals each year.
You'll be responsible for
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Leading operational teams
Overseeing a team to deliver high-quality statutory guardianship services in line with relevant legislation.📈
Setting expectations and providing guidance
Establishing clear expectations for team performance and providing necessary supervision and support.🔍
Managing governance and risk
Overseeing governance, risk, and complaints while contributing to quality improvements in service delivery.Key criteria
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Leadership experience in operations management
Demonstrated experience leading operational teams to achieve goals.View
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Knowledge of guardianship legislation
Understanding of the Guardianship Act 1987 (NSW) and related standards.View
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Strong interpersonal communication skills
Proven ability to liaise and negotiate effectively at all levels.View
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