NSW Department of Communities and Justice10 followers77 jobs

Manager Product Design and Delivery

Mid levelSeniorFull-timeHybridParramatta NSW 2150, AustraliaPosted 1 week agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Manager Product Design and Delivery position at the Department of Communities and Justice is an exciting opportunity to lead the design and delivery of accessible, inclusive, and customer-centred digital services. This role plays a pivotal part in shaping how communities and partner organisations access vital information and services through innovative digital channels. The team thrives on collaboration, creativity, and a commitment to continuous improvement.

You'll be responsible for

🚀

Leading digital product design

Lead the design and delivery of end-to-end digital products and services that improve customer outcomes and deliver business value.
📈

Setting strategic direction

Setting the strategic direction for product design, accessibility and digital experience across DCJ’s digital channels.
♿

Championing accessibility

Championing accessibility, customer-centred design and evidence-based decision-making across digital services.

Key criteria

🎨

Experience in product design

Proven experience leading multidisciplinary product design teams.

View

🧑‍💻

Human-centred design expertise

Strong expertise in user experience and accessibility standards.

View

📊

Data-driven decision-making

Experience using customer insights and analytics for service improvements.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on NSW Department of Communities and Justice
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience in product design
Proven experience leading multidisciplinary product design teams.

View

Human-centred design expertise
Strong expertise in user experience and accessibility standards.

View

Data-driven decision-making
Experience using customer insights and analytics for service improvements.

View

Organisational skills
Demonstrated ability to manage competing demands and optimise performance.

View

Stakeholder engagement skills
Excellent communication and influencing skills for effective collaboration.

View

Similar jobs

View all
Airwallex
Airwallex
Senior Manager, Product DesignMelbourne, VIC · Full-time
Airwallex is seeking a passionate and experienced UX/Product Designer to join their innovative team. This job is all about shaping key customer experiences and leading a talented group of designers to create impactful solutions. Collaboration is key, as you will work closely with cross-functional teams to navigate complex challenges and drive the future of global banking together.
Colonial First State
Colonial First State
Product Delivery Manager - FirstChoice PDSSydney, NSW · Full-time
This job is about joining a passionate team at CFS, where expertise and diversity are celebrated. As a Product Delivery Manager for FirstChoice, you will play a crucial role in orchestrating product and regulatory changes, ensuring they are delivered on time and with clear accountability. The team thrives on collaboration and continuous improvement, creating an inspiring environment that encourages personal and professional growth.
HSBC
HSBC
Senior Product Manager, Domestic and Emerging PaymentsSydney, NSW · Full-time
This job is all about owning the end-to-end product strategy and commercialisation for HSBC’s Domestic & Emerging Payments portfolio in Australia. It plays a crucial role in driving profitable growth and ensuring safe, resilient payment services for clients. The team thrives on collaboration, accountability, and continuous professional development, fostering an inclusive environment where diverse perspectives are valued.
HSBC
HSBC
Product Manager, Credit and LendingSydney, NSW · Full-time
The job is about supporting the Credit and Capital Management (CCM) team at HSBC in Australia, which plays a vital role in driving the bank's performance and enhancing customer experiences. This position offers an exciting opportunity to shape and deliver lending product strategies while collaborating with diverse teams to meet customer needs and adapt to changing market conditions. The team values continuous learning, collaboration, and accountability, creating a supportive environment for professional growth and development.