NICE3 followers6 jobs

Manager, Technical Account Management

Mid levelFull-timeHybridSydney NSW, AustraliaInformation technologyCustomer successPosted 2 months ago
View your fit0 of 9 criteria met

About the job

The Manager, Customer Success at NiCE is a pivotal role that focuses on leading a dynamic team dedicated to delivering outstanding business and technical account management to clients. This position plays a crucial part in driving customer satisfaction, retention, and successful product adoption, while fostering a culture of operational excellence and continuous improvement. The team thrives on collaboration and innovation, ensuring that every customer interaction is a step towards achieving their business objectives.

You'll be responsible for

👨‍💼

Leading a team

Lead and manage a regional or functional team of Technical Account Managers to deliver exceptional service and support to customers.
🤝

Collaborating with teams

Collaborate closely with Professional Services, Technical Support, and other customer-facing teams to ensure customer satisfaction and successful solution delivery.
🔍

Monitoring customer health

Monitor customer health, drive proactive engagement, and ensure timely resolution of customer issues or escalations.

Skills you'll need

🤝

Customer service expertise

A strong background in customer service, particularly in B2B technology environments, to ensure exceptional client experiences.
👥

Team management

Experience in coaching and developing high-performing teams, including remote or distributed teams, to drive success and engagement.
📊

Analytical skills

Ability to analyze customer data and outcomes to improve service delivery and operational efficiency.
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Meet the team

About the company

View your fit

0 of 5 criteria met
8+ years in customer service or B2B technology
Demonstrated experience in customer service or B2B technology environments.

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3+ years of people management experience
Proven background in coaching and developing high-performing teams.

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Experience leading remote teams
Experience managing distributed teams effectively.

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Strong communication and presentation skills
Ability to influence stakeholders and deliver impactful presentations.

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Analytical and results-oriented mindset
Focus on collaboration and achieving customer outcomes.

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